We offer a no-questions-asked refund to all customers within 30-days of your purchase. If you are not satisfied with our product, please contact us at firstname.lastname@example.org. As long as the item is in the condition you received it in, we will process the refund for your purchase as soon as we receive the product.
Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to keep a product you are not happy to own. Please return the item as it was received, for a full refund.
In order to be fair, we ask that you please notify us if the product has sustained some damage due to an unexpected circumstance or inappropriate use. If this is the case, please contact us to discuss a solution that we may agree to be mutually fair. In some cases we can ask you to ship the item back for repair; shipping and other costs associated with the repair may not be covered by our warranty or satisfaction guarantee.
If the product has some damage that can be attributed to its craftsmanship, material defects, or hardware breakage, we can either repair the item or simply returned for a full refund. For more details, select the Satisfaction Guarantee link above.